Frequently Asked Questions (FAQs) | Gifted Local
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Frequently Asked Questions

Click for our FAQ about how we're dealing with the Coronavirus.

If your question is not answered below, drop us an email at info@giftedlocal.com and we'll get back to you as soon as possible.

What is Gifted Local?
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Gifted Local is an e-commerce marketplace which encourages customers to buy products, services & experiences from local makers, designers and artists. By supporting and nurturing these small businesses, we are keeping money in the local economy as well as helping the environment by reducing delivery miles, congestion and pollution through local hand delivery and minimal packaging.

What are Gifted Local's objectives?
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 - Supporting local businesses to keep money in our local economy

 - Reducing delivery miles, congestion, pollution and our carbon footprint

 - Encouraging hand delivery

 - Promoting minimal and recyclable packaging

I’ve ordered an item and had an email saying that Gifted Local is checking with the Seller. What does this mean?
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Once you’ve placed an order, the Seller is then notified and will email you to confirm the order.  Please check your junk mail if you haven't heard from the seller.  At this point, any personalisation elements will also be confirmed.

I want my item personalised but can’t find where to add this information in with the order?
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The seller will email you after you've made the order to confirm any personalisation elements to the item. If you have any questions you want to discuss before you purchase, please contact info@giftedlocal.com with your enquiry and we'll get back to you as soon as possible. 

How long does it take for an item to be delivered?
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Please check each individual product page for this information. If something is made to order, it will take a little longer for delivery but this will be clearly stated on the product page. All the Gifted Local sellers deliver as quickly as they possibly can and will keep you updated via email with all delivery information. If you need something delivered quicker than the time stated on the product description page, please contact us at info@giftedlocal.com before you order and we will help you.

If you've ordered 2+ items and the sellers live near each other, I'll encourage them to combine the delivery. If we can avoid unnecessary parcels being delivered we will do so.

We’ve had customers order an item in the morning and then had it delivered the same afternoon!

How does Gifted Local work with the sellers on the site?
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Gifted Local isn't just a place to buy products. It's a place to nurture talent, encourage small creative businesses to try new things and to give advice. It's a place which helps bind the local community together and make friends.

We are a commission based platform, we have no sellers membership fees, no listing fees and only take a small commission when a sale is made. This means that there are no risks for small businesses to sign up with us.... we want to make the platform as accessible as possible.

I'm interested in selling items, services or experiences on your site - how do I find out more?
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Fill in the application form - it only takes a couple of minutes and we'll then be in touch with more information.

Do I pay for delivery?
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All delivery is free to any address in the UK.

I live in Highgate, Crouch End, Muswell Hill, Highgate, Wood Green or Tottenham. Does this mean that I’ll get my package hand delivered?
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We encourage hand delivery with minimal / recyclable packaging and all our sellers are on board with our ethos so will do everything they can to hand deliver. However, there may be a time when this is out of their control and would rather you got the item quickly / safely so they may decide to post it.

I live just outside Highgate, Crouch End, Muswell Hill, Highgate, Wood Green and / or Tottenham. Will my package still be hand delivered?
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This will be up to the individual seller but if you don’t live far, I’m sure they’ll try their hardest to get this to you in an environmentally friendly way. They will email you to confirm delivery details.

I don’t live anywhere near Highgate, Crouch End, Muswell Hill, Wood Green or Tottenham - can I still shop on the site?
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You can still order from the site and the item will be delivered to you. Please note that there are some items which can’t be delivered outside of these postcodes and this is made clear on the individual product pages (mainly the services, the products made of glass, or big bulky items such as furniture). If you're not sure or would like to enquire if something can be delivered, please email us at info@giftedlocal.com before ordering.

Do you ship internationally?
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We don’t ship internationally. We support local North London businesses and want to reduce our carbon footprint. Please find a local small business who is based close to where you live instead!

What is your refund policy?
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You can find the refund policy here.

If you live in Wood Green, Highgate, Crouch End, Muswell Hill or Tottenham then Gifted Local will organise the return of the item at no cost to you. If you live outside of these areas, please check the policy. 

When will you have sellers from my area?
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If you're based in North London, then hopefully very soon! Followed by the rest of London. World domination is coming (well, let's start off with the UK) so please sign up to the newsletter or social media channels to be kept up to date with new postcodes opening up.

Do you allow local brick and mortar shops on your site?
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The high street currently needs all the help it can get so we'd happily work with a bricks and mortar shop.  Please contact us to discuss further.

Diversity & Inclusion
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Gifted Local brings unique products to a North London audience. We promote diversity and inclusion throughout our community. Please drop us an email if you have any feedback info@giftedlocal.com

Accessibility
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If you can't get to the shops, for whatever reason, but like to support your local community then hopefully this site can help you.  I want the site to be as accessible as possible so please do feedback if there is anything that you can see that needs improving.

Where can I go for more info?
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Gifted Local is a brand new business and we're constantly striving to improve the user experience. If you have any concerns, questions or feedback please contact us and we'll get back to you asap.